What does this term mean?
A mystery guest acts as an ordinary customer while observing criteria agreed with the client in advance.
Why does it matter in hospitality?
The visit can cover reservation, welcome, advice, ordering, service, payment and farewell under normal operating conditions.
Use in a restaurant check
The purpose is internal quality development. Reports are confidential and any images or video are created only where agreed and lawful.
Important distinction
Abluftprofi provides privately commissioned restaurant and hygiene checks. They are not official hygiene inspections, authority audits or certifications.